Vangiko.in Return Policy
At Vangiko, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a hassle-free return policy to make the process as easy as possible.
Eligibility for Returns
- Time Frame: Products can be returned within 7 days from the date of delivery.
- Condition: Products must be in their original condition, unused, and with all original packaging, labels, and tags intact.
- Exceptions: Certain items, including but not limited to personalized products, perishable goods, and health-related products, may not be eligible for return due to hygiene or customization reasons.
How to Return a Product
- Request a Return: To initiate a return, please contact our customer support team at support@vangiko.in or call us at +919677577822 within 7 days of receiving your order.
- Provide Order Details: Please provide your order number, item name, and reason for return to help us process your request quickly.
- Return Authorization: Our team will assess your return request and send you a Return Authorization (RA) number along with the return instructions. Please ensure this RA number is included with the return package.
- Return Shipping: The customer is responsible for the cost of return shipping, unless the product is defective or incorrect. Please ensure the item is securely packaged to prevent damage during transit.
Refund Process
- Inspection: Once the returned product is received, our team will inspect it to ensure it meets the return eligibility criteria.
- Refund/Replacement: If the return is approved, you will receive a refund to your original payment method, or we can issue a replacement product depending on availability and your preference.
- Processing Time: Refunds typically take 7-10 business days to be processed after approval.
Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Downloadable software products
- Customized or personalized items
- Perishable goods such as food or flowers
- Health and personal care items due to hygiene concerns
Damaged or Defective Products
If you receive a damaged or defective product, please notify us within 48 hours of delivery. We will arrange for a free return and offer a full refund or replacement at no additional cost to you.
Exchanges
We currently do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
Contact Us
For any questions regarding our return policy, please feel free to reach out to our customer support team at support@vangiko.in or call us at +919677577822.
